My work has covered several areas of healthcare improvement studies, with two main foci: (1) the impact of GP-patient communication on patient safety in cancer pathways and (2) the effect of socioeconomic inequalities and specifically exclusion from healthcare. My research has exposed unintended consequences of patients’ communication with services such as delayed diagnosis, restricted access to services and exacerbation of illness. I have developed a programme of research addressing specific aspects such as emergency pathways (Black et al., 2015), educational differences in relation to cancer, psychological impact of and fear of cancer, and public attitudes to changes in cancer policy. 

I also have a programme of work relating to inclusion health. This includes supervision of a PhD project (student Chantal Edge) relating to the feasibility of telemedicine in prisons, prisoner experiences of secondary care, general practice with homeless populations (Zana Khan) and the stigma associated with personality disorders in forensic and mental health services.