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Ms Paola Zappa
First Floor
Maple House
149 Tottenham Court Road
Ms Paola Zappa profile picture
  • Lecturer in Organisational Behaviour and Human Resource Management
  • Global Business School for Health
  • Faculty of Pop Health Sciences
I hold a PhD in Management from the Universita' di Milano-Bicocca (IT) and a postdoc in Organisational Theory from the University of Lugano (CH). Before joining UCL, I was an assistant professor at the School of Business - Maynooth University (IE). 

I have held visiting positions at the University of Manchester and the University of Melbourne.

Research Summary

My research interests lie at the intersection between Organisational Behaviour and Micro Organisational Theory and aim to illuminate the individual and contextual antecedents of organisational social networks, specifically addressing the dynamics of informal collaboration, knowledge creation and sharing, and explaining the way they contribute to individual performance, as well as organizational creativity and innovativeness. My current research focuses on three related aspects of organisational social networks: the interplay between formal organisational structures and informal knowledge sharing relationships; the microfoundations of organisational social networks; and the impact on informal collaboration of new technologies (i.e.  AI applications) and non-conventional work arrangements  (i.e. remote and hybrid work). I investigate these concepts in hospital and - more in general - healthcare settings. My research has been published, among the other journals, in Organization Science, Organizational Research Methods, Research in the Sociology of Organizations and Social Networks. I am a regular contributor at major international conferences, included the European Group for Organisational Studies (EGOS) Colloquium and the annual meeting of the Academy of Management. 

Teaching Summary

My teaching focus is on the interplay between psychological, structural and relational antecedents of organisational functioning, including Organisational Behaviour, Micro-Organisational Theory and  more specifically the analysis of social networks and knowledge transfer. For almost a decade, I have been teaching several modules at undergraduate, postgraduate and PhD level. My teaching style is interactive and includes role games case studies, videos and articles from newspapers to stimulate in-class discussions, and help students link theory to practice.

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