Institutional Research Information Service
UCL Logo
Please report any queries concerning the funding data grouped in the sections named "Externally Awarded" or "Internally Disbursed" (shown on the profile page) to your Research Finance Administrator. Your can find your Research Finance Administrator at https://www.ucl.ac.uk/finance/research/rs-contacts.php by entering your department
Please report any queries concerning the student data shown on the profile page to:

Email: portico-services@ucl.ac.uk

Help Desk: http://www.ucl.ac.uk/ras/portico/helpdesk
Publication Detail
Fixing Security Together: Leveraging trust relationships to improve security in organizations
Current approaches to information security focused on deploying security mechanisms, creating policies and communicating those to employees. Little consideration was given to how policies and mechanisms affect trust relationships in an organization, and in turn security behavior. Our analysis of 208 in-depth interviews with employees in two large multinational organizations found two trust relationships: between the organization and its employees (organization-employee trust), and between employees (inter-employee trust). When security interferes with employees’ ability to complete work tasks, they rely on inter-employee trust to overcome those obstacles (e.g. sharing a password with a colleague who is locked out of a system and urgently needs access). Thus, non-compliance is a collaborative action, which develops inter-employee trust further, as employees now become “partners in crime”. The existence of these two relationships also presents employees with a clear dilemma: either try to comply with cumbersome security (and honor organization-employee trust) or help their colleagues by violating security (preserving inter-employee trust). We conclude that designers of security policies and mechanisms need to support both types of trust, and discuss how to leverage trust to achieve effective security protection. This can enhance organizational cooperation to tackle security challenges, provide motivation for employees to behave securely, while also reducing the need for expensive physical and technical security mechanisms
Publication data is maintained in RPS. Visit https://rps.ucl.ac.uk
 More search options
UCL Researchers
Dept of Computer Science
University College London - Gower Street - London - WC1E 6BT Tel:+44 (0)20 7679 2000

© UCL 1999–2011

Search by