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Publication Detail
The M/M/1+M queue with a utility-maximizing server
© 2018 Elsevier B.V. We consider an M/M/1+M queue with a human server, who is influenced by incentives. Specifically, the server chooses his service rate by maximizing his utility function. Our objective is to guarantee the existence of a unique maximum. The complication is that most sensible utility functions depend on the server utilization, a non-simple expression. We derive a property of the utilization that guarantees quasiconcavity of any utility function that multiplies the server's concave (including linear) “value” of his service rate by the server utilization.
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