UCL  IRIS
Institutional Research Information Service
UCL Logo
Please report any queries concerning the funding data grouped in the sections named "Externally Awarded" or "Internally Disbursed" (shown on the profile page) to your Research Finance Administrator. Your can find your Research Finance Administrator at https://www.ucl.ac.uk/finance/research/rs-contacts.php by entering your department
Please report any queries concerning the student data shown on the profile page to:

Email: portico-services@ucl.ac.uk

Help Desk: http://www.ucl.ac.uk/ras/portico/helpdesk
Publication Detail
Security When it is Welcome: Exploring Device Purchase as an Opportune Moment for Security Behavior Change
Abstract
Many security experts bemoan that consumers behave insecurely. Yet, current approaches to improving behavior either fail to consider when people may be most receptive to an intervention, or only consider experiences of threat (e.g., getting hacked) when identifying opportune moments for behavior change. We instead explore how an exemplar, positive experience – buying a new device – can serve as a “security trigger moment”. Through in-situ interviews with customers (n=85) and sales staff (n=21) across four branches of a major UK retailer, we characterise the potential for behavior change during device purchase. Further, rather than assuming that users are always ready for an intervention, we explore how the abilities and motivations of users and sales staff can influence the power of a security trigger moment to drive behavior change. Our work lays the foundation for identifying additional trigger moments and deploying targeted interventions when they are most welcome.
Publication data is maintained in RPS. Visit https://rps.ucl.ac.uk
 More search options
UCL Researchers
Author
Dept of Computer Science
Author
Dept of Computer Science
University College London - Gower Street - London - WC1E 6BT Tel:+44 (0)20 7679 2000

© UCL 1999–2011

Search by