UCL  IRIS
Institutional Research Information Service
UCL Logo
Please report any queries concerning the funding data grouped in the sections named "Externally Awarded" or "Internally Disbursed" (shown on the profile page) to your Research Finance Administrator. Your can find your Research Finance Administrator at https://www.ucl.ac.uk/finance/research/rs-contacts.php by entering your department
Please report any queries concerning the student data shown on the profile page to:

Email: portico-services@ucl.ac.uk

Help Desk: http://www.ucl.ac.uk/ras/portico/helpdesk
Publication Detail
Extemporaneous Coordination in Specialist Teams: The Familiarity Complementarity
  • Publication Type:
    Journal article
  • Publication Sub Type:
    Article
  • Authors:
    Ching K, Forti E, Rawley E
  • Publisher:
    INFORMS
  • Publication date:
    07/12/2020
  • Journal:
    Organization Science
  • Status:
    Published
  • Keywords:
    Organization, Familiarity, Specialists, Teams, Performance, E-Sports
Abstract
Team production is ubiquitous in the economy, but managing teams effectively remains a challenge for many organizations. This paper studies how familiarity amongst teammates influences the performance of specialist teams, relative to non-specialist teams. Applying theories of team production to contexts where team members coordinate interdependent activities extemporaneously, we develop predictions about factors that shift the marginal returns to specialization along two dimensions of familiarity: social familiarity and functional familiarity. We test our hypotheses in the context of DOTA2, a major e-sports game where, in some formats, players are exogenously assigned to five- person teams. After analysing nearly 6.5 million matches, we find that specialist teams are relatively more successful when members are more socially and functionally familiar with one another. The results suggest that the “plug and play” perspective on specialist teams is incomplete; rather, specialization and familiarity are complements in dynamic environments where team members coordinate extemporaneously.
Publication data is maintained in RPS. Visit https://rps.ucl.ac.uk
 More search options
UCL Researchers
Author
UCL School of Management
University College London - Gower Street - London - WC1E 6BT Tel:+44 (0)20 7679 2000

© UCL 1999–2011

Search by