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Publication Detail
Trust in Mediated Interactions
  • Publication Type:
  • Authors:
    Riegelsberger J, Sasse A, McCarthy JD
  • Publisher:
    Oxford University Press
  • Publication date:
  • Place of publication:
  • Pagination:
    53, 69
  • Editors:
    Joinson A,McKenna KYAP,T R,U D
  • Book title:
    Oxford Handbook of Internet Psychology
  • Keywords:
    trust, usability, system design
With an increasing number of technologies supporting interaction at a distance, trust in mediated interactions has become a key interest in the field of human computer interaction (HCI). Research covers the role of trust in mediated interactions with other individuals (e.g. in virtual teams) and organisations (e.g. via e-commerce web sites). This chapter synthesises current research into a framework that introduces the key factors that affect trust and trustworthy behaviour. These are contextual properties (motivation based on temporal, social, and institutional embeddedness), and the actor’s intrinsic properties (ability, and motivation based on internalized norms and benevolence). Knowledge of these underlying factors can help designers in structuring the design space and researchers in planning and generalising from studies on trust in mediated interactions.
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